Refund Policy

Undelivered or incorrect orders

If an order is not delivered, or is delivered incorrectly and cannot be resolved, you are entitled to a re-delivery or a refund of the amount paid. Please contact us with your order number so we can investigate.

Non-refundable cases

• Products that have already been successfully delivered as described.
• Issues caused by incorrect account details provided at checkout.
• Outcomes resulting from the game publisher’s updates or actions.

How to request a refund

Message us via the site chat with your order number and a short description. We typically reply within minutes, and every message is answered.